CMO + COO = Chief Cheerleader

So my most recent venture was just acquired.  The Wall Street Journal picked up the AP wire release, and our primary industry portal ran a bit more depth here.  Its a successful exit, if not a current windfall, for me.  I’ve been speaking to some friends, colleagues and associates in the last week about the process and what is next for me.

I used the term “Chief Cheerleader”  in one conversation when describing my role.  I was asked to elaborate and in the process came up with my personal job description and what I do best.  It was enlightening.  I stated, “My role is to ensure that all interested parties outside the company know of us and think highly of us.  And internally I am like an orchestra conductor; I ensure that all the different groups and teams understand how their separate projects come together, and keep them on track and target, to make the end product.”  His response was that my role is that of Chief Marketing Officer and Chief Operating Officer.

So there it is.  My role.  The projects and day-to-day jobs that I am best at.  CMO & COO.  Chief Cheerleader.  This is clearly a leadership role more so than a management role, and therefore can be tough to grasp.  There is a certain amount of traditional management tasks involved such as project management, budgeting, and data analysis….lots of data analysis.  The role of Chief Cheerleader takes much from my favorite class in Babson’s MBA program, “Competitive Strategies, Competitor Analysis” (Thanks Prof. Lawlor)

I am presently working on integrating my former company and people into their new home with the acquirer.  I will work on business development and help them roll out their next generation of products and services.  But in the knowledge economy, change is the only constant.  So this is not the last role I will ever have.  And when I think about what the future may hold, I wonder what concept, idea, or company, of my own creation or that of others, will need a Chief Cheerleader.



How Morty Crushed “Standard Provisions”

Another worthwhile read from Fred Wilson’s blog.  The posting itself is rehashed from 2007.  I recently went through a negotiation with a large corporate law firm representing the other side.  The corporate attorneys HATED when I asked them to explain certain provisions, or why the provision was needed.  They could not BELIEVE that I would not change my seller’s disclosure document to match their chosen format.  And they did not like that I often ignored their redlined documents.  But my point was not to anger or upset them, its just that the agreement did not HAVE to be their standard way.   It did HAVE to be in a way acceptable to all parties.  I think Fred Wilson’s blogpost about Morty nails what my personal mindset is when it comes to negotiations and contracts.


And as always, the follow up comments are awesome.  A great learning tool.

More on “Too Big To Fail”

Today’s New York Times Op-ed piece by US Senators Sherrod Brown (D-Ohio) and David Vitter (R- Louisiana) puts “Too Big To Fail” back in the headlines (I hope).  Their bill which will be introduced today would require the largest of banks to increase their capital levels to match the capital levels required of regional and mid-sized banks.  The piece is a good explanation of how e got to where we are and makes the case for one way to fix “Too Big To Fail”

Miranda Rights for Terror Suspects?

I am still weighing the considerations and learning more about the difference between treating a suspect as a enemy combatant, or a domestic criminal.  Domestic criminals are supposed to get their Miranda rights (though there are exceptions as noted in the NYT article), and enemy combatants can effectively be shipped off to black holes with no public information about them or their activities ever to see the light of day.

I understand that Terrorist is subjective; many in parts of Afghanistan, Pakistan, and Yemen would have a case that the CIA are terrorists with the drone strikes that kill and maim non-combatants.  But I view a Terrorist as one who purposefully kills and maims the general public as a means of sowing fear and/or attempting to make a political statement.  And those who engage in Terrorism are the dregs of humanity just as pedophiles are.  So I have no mercy for Terrorists.  Part of me says to take Terrorists to a black hole and do anything/everything necessary to get any valuable information from them.  No need for regard to their rights or physical well-being.  But I also am skeptical about the actions of those in power when we as citizens give them cart-blanche power with little or no oversight.

I actually believe that a happy medium of “black hole” treatment in the initial interrogation of a suspected Terrorist, followed by a public and a fully disclosed trial similar to what a domestic criminal would receive.  As I work through my thoughts and opinions, this New York times blog posting is a great tool with information on the different means of treating Terror suspects.

Terror Lost Again

Terror works when the Good change their life in a negative way because of the Evil.  The events of the Boston Marathon are in hyper-focus in today’s 24/7 news cycle.  It does not matter if this event turns out to be a “one of” event executed by a society misfit, or part of a global insurrection planned by a group with a larger message to the planet.  Taking a translation from Latin, “Terror” means “great fear” which the Boston Marathon incident has caused.

But Terror only wins when it effects people negatively.  For me, this Terror incident makes me feel more love; for my family, for those who have been killed and seriously wounded, for those families directly effected by the blasts.  It makes me sad for the loners who do not comfortably fit into modern society’s norms and who are outcast.  It makes me want to do more for others.  It re-enforces a core belief of mine that in the end, we are all judged by our Creator (pick the God of your choosing) by some simple questions; Were we good to others?  Did we benefit society?  Or were we a purposeful drain on society?  Those who wage Terror, for whatever justification they choose, do not pass these simple questions.

There is horrible Terror that happens everyday in places like Afghanistan and Iraq, Syria and parts of Africa.  Thankfully it happens rately where I live in the US.   Sure the Evil will have their days and the Good will temporarily have to change their lives to accommodate the Evil and their actions.  But Evil and Terror can never win in the long run.  Where one or a group of Evil create Terror, many more Good come to assist those effected by Terror and work to resolve issues.  If Terror were truly effective, many Good would be turned into Evil.  But that’s not the case.  Mankind is innately Good.

Terror loses again.

“Love is love’s reward” – John Dryden

Operators are Always Ahead of Regulators

Thank goodness for all the regulations coming out of Washington DC, right?  Dodd-Frank laws, SEC fines, Swap Execution Facilities (“SEFs”).  Don;t you feel so much safer?  In fact, the list of new rules and agencies are mind numbing.  So the government adds agencies and jobs to its payroll, the costs to the entities they regulate goes up as they spend more time and money on compliance, the legal and accounting industries cheer, and end users (you and me) face higher costs for the products and services we want and need.

In fact, the regulators are always a step or two behind the operators.  “Operators” in any industry are those individuals and organizations who determine (or create) what the public wants.  Operators then spend lots of time and energy to internally build products and services, find partnerships, market their products, all at a cost that the public is willing to pay and that generates benefits to the operators.  Operators are forward thinking and resourceful.

Regulators are generally accountants and attorneys.  Rarely have they been in the position to need to create and generate and respond to client demands.  Regulators craft rules and review companies after the fact, but regulators are not forward thinking.

The world needs regulators, no doubt.  But regulators seem to be failing again and again, especially here in the US.  In the UK and other jurisdictions, regulators tend to use principal-based rule making; act in the best interest of your clients, be transparent, know your customers.  In the US regulations are generally rules based; don’t do this, and don’t do that.  But by telling operators what they can not do, and what they have to do, they leave a lot of grey area.  And grey area’s are where bad operators take advantage of people and rules, and where good operators fear to tread because of potential retribution from regulators.  So what about a re-think of the way regulators in the US go about their business?  What about regulators hiring former operators to help them think forward?  Is it unreasonable to ask that leadership in Washington DC to think like operators themselves and not like the attorneys and accountants that they are?

Insight About (not from) Tim Ferris

Some love him and worship at the altar of all things Tim Ferris.  And some dismiss him as a self-promoter whose chief value is his ability to sell himself.  Either way, Tim Ferris (most famous for his first book, The 4 Hour Work Week) should get a bit of your attention every once in a while.  And I recently found an article by Tom Foster that is more about time Ferris than from Tim Ferris.  And its a great read.  Tom Foster cuts through the self-promoting BS that Tim Ferris generates and drills down to the actual guy.  There is a lot to be learned.

The Wisdom of Fred Wilson

Fred Wilson is a partner at Union Square Ventures and a leading investor in technology firms.  In addition to being a successful investor, Fred is also a proliferate blogger on his website,  Of the media I consume, Fred’s is a must; a broad array of topics, succinct analyses, and a lively and informed set of followers and commentors.

Of all the interesting posts Fred has made, his “MBA Mondays” are my favorite.  Between his postings and the comments section, its like getting a light version of an MBA.  And a heck of a resource as well.  I am posting a link to his MBA Mondays content page below.  If you are a small business owner, an executive who needs to catch up on some concepts from your past academic work, or just want to understand some higher level business concepts and terminology, MBA Monday’s is the place to go.


The Science of Sound on Creativity & Productivity

Some co-workers find it incredulous that I have always gone downstairs to the local Starbucks when I need to get into creative mode.  I have always responded by saying, it just works for me.  The background noise and commotion acts as white noise to me and allows me to focus.  When there is a lack of background noise/movement, my brain seems to look for distractions.  Some people get it, and some people don’t.  Today I saw an article that better defines and confirms what I have always instinctively known.

From the New York Times article, “The Noisy Clatter of Traveling” on April 9, 2013

Research shows that some noise might promote creativity, said Ravi Mehta, co-author of the paper “Is Noise Always Bad? Exploring the Effects of Ambient Noise on Creative Cognition,” published by The Journal of Consumer Research in December 2012. Based on five experiments with different types and volumes of noise, Mr. Mehta and his colleagues found that a moderate level of noise — 70 decibels in contrast to a low level of 50 decibels — enhanced performance on creative tasks. But higher levels of noise, say, 85 decibels, had the opposite effect, diminishing creativity, Mr. Mehta said. “Seventy decibels is the sweet spot,” he said. What the study found was that the voices of multiple talkers in the background could enhance creativity, but a single loud voice, like one side of a cellphone conversation, could be too much distraction and interfere with the creative process.

“We want distraction but not a very high level of it,” he said. “It depends on the kind of work you are involved in. If you are looking for new ideas, it’s different than if you are filing your taxes, work that requires attention to detail.

“In the creative process, you want the creative juices to flow, you want sound,” Mr. Mehta said, adding that if you are trying to focus on highly technical material, you want quiet.